Privacy Policy

Welcome to AL SAYARA GLOBAL TRADING FZE. We value your trust and aim to deliver the best services related to used cars and genuine spare parts. Below are our policies that ensure transparency and a smooth experience for all our customers.

1. General Policy

AL SAYARA GLOBAL TRADING FZE is committed to offering high-quality used cars, genuine spare parts, and exceptional customer service. All products sold by us meet rigorous quality standards to ensure safety and reliability. Our team is dedicated to helping customers find the best solutions for their automotive needs.

2. Product Guarantee

• Used Cars: All vehicles are inspected for quality and functionality before listing. We provide detailed information, including the car’s condition, history, and specifications.
• Spare Parts: We supply only genuine and new spare parts sourced from trusted manufacturers in the USA, Canada, China, and Europe. Each part undergoes strict quality control checks.
• No Warranty on Used Cars: Unless otherwise stated, used cars are sold “as-is.” We do not provide warranties on used vehicles, but we ensure full transparency on the car’s condition.

3. Payment Policy

We offer secure payment methods for all purchases. Our available payment options include:

• Credit/Debit Cards: Major credit and debit cards are accepted.
• Bank Transfers: Direct bank transfers for large purchases are available.
• Online Payments: Our website offers secure, encrypted payment gateways to ensure your financial data is protected.

4. Return & Exchange Policy

• Used Cars: As the condition of used vehicles is fully disclosed at the time of purchase, cars are non-returnable. Customers are encouraged to thoroughly inspect and test vehicles before completing the sale.
• Spare Parts: We offer a 30-day return policy on spare parts under the following conditions:
• The part is unused and in its original packaging.
• Proof of purchase is provided.
• Return shipping is at the customer’s expense unless the part was faulty or incorrectly shipped.
• Refunds will be processed within 7-10 business days after we receive the returned item and verify its condition.

5. Shipping Policy

• Domestic Shipping: We offer delivery within the UAE at competitive rates. Delivery times vary based on location but typically range from 2-5 business days for in-stock items.
• International Shipping: We ship spare parts worldwide, with delivery times and costs depending on the destination. Customers are responsible for any customs duties or taxes that may apply.

6. Privacy Policy

Your privacy is of utmost importance to us. We collect personal data (such as your name, contact details, and payment information) solely for processing orders and improving customer service. This data will never be shared with third parties without your consent, except where required by law.

7. Confidentiality Agreement

All customer information, including personal and payment details, is kept strictly confidential. We use secure methods to protect your data and ensure privacy is maintained at all times.

8. Customer Support

We take pride in offering exceptional customer support. If you have any questions, concerns, or issues, please contact us at:

Email: support@alsayaraglobal.com
Phone: +971 54 728 9212

Our team is available from 9 AM to 6 PM (UAE time), Monday to Saturday. We aim to respond to all queries within 24 hours.

9. Disclaimer

AL SAYARA GLOBAL TRADING FZE is not liable for any damages or losses resulting from the use of our website or the products we sell. We recommend that customers seek professional advice for the installation of spare parts or when making significant car purchases.